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Website Support - View Support Thread
The Support Thread you requested is displayed below. If this is your submission and you wish to reply to this thread, click on a Reply link.
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| 2/4/2008 11:54:29 AM - from Heather Lantz | |
| Heading: | |
| Cannot log in | |
| Question/Comment: | |
| I just applied as a new family, was assigned a pin, and now it doesn't recognize my entries ie, email and pin do not match. What should I do? |
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Replies/Comments:
| 2/4/2008 8:15:25 PM - from Mystify Your Web Support | |
| Reply/Comment | |
I don't not see any family by the last name of Lantz in our database. Why do you think you already have a pin number? Did you receive an email stating you had one? If so would it be under a different last name? You may have to send in a pin number request again. Thanks, |
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| Reply to this Thread | |
| 2/12/2008 3:29:04 PM - from Heather Lantz | |
| Reply/Comment | |
| We are still unable to register. A pin number has been sent to us at our e-mail, but the pin doesn't work using our last name (Lantz) or using our son's last name. Could you look and see what last name is associated with our e-mail address, and change it to Lantz. The system will not let us register again using our only e-mail address. | |
| Reply to this Thread | |
| 2/12/2008 10:26:08 PM - from Mystify Your Web Support | |
| Reply/Comment | |
When you entered your last name you entered it as 'Lant' and forgot the 'z'. I corrected your last name so everything should work now. Thanks, |
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| Reply to this Thread | |
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